At Sparkl365™, we believe in creating jewelry that truly lasts — from café to coast, and everywhere in between. That’s why every moissanite stone you purchase from us is protected by our Lifetime Sparkle Warranty.

✅ What’s Covered

• Retention of brilliance and fire
• Clarity and sparkle maintenance
• Protection against clouding, fading, or discoloration

If your moissanite stone loses its optical performance under normal conditions, we will replace it — no fuss, no fine print.

🚫 What’s Not Covered

• Settings, chains, or plating wear
• Physical damage, scratches, chips, or loss
• Exposure to harsh chemicals or misuse
• Third-party alterations (e.g., resizing, resetting, or repairs)
• Normal wear and tear of non-stone components

📩 When You’ll Receive Your Warranty

To ensure authenticity, your personalized warranty confirmation is sent digitally after your jewelry has been carefully prepared, packed, and confirmed shipped. Each warranty is tied directly to your order ID and moissanite piece(s).

🛠️ How to Make a Warranty Claim

To reflect real-world wear and ensure fair use, warranty claims may only be submitted after 90 days from the delivery date.

If you believe your moissanite has lost its brilliance after this time, please email our boutique support team at support@sparkl365.com with:

• Your original order confirmation
• A clear video (in natural light) showing the moissanite from multiple angles
• A brief description of the issue

We require the return of the original item before issuing a replacement. Customers are responsible for return shipping costs as part of the claim process. Upon inspection and approval, a replacement will be arranged at no additional cost.

📌 Important Notes

• This warranty applies to original purchasers only and is linked to your order number.
• The moissanite stone is covered for its lifetime while owned by you and Sparkl365™ is actively trading.
• Should Sparkl365™ cease operations in the future, this warranty will no longer apply.

🔎 Claim Review Policy

All warranty claims are carefully reviewed. Video footage must be well-lit, filmed in natural daylight, and clearly demonstrate the issue. Claims that do not meet these criteria or fall outside the policy scope will be declined.

You can feel confident knowing that your moissanite is designed to stay brilliant for a lifetime. It’s all part of our boutique promise — forever sparkling™, with you every step of the way.